Jana Elliott serves the Greater Mount Airy Ministry of Hospitality, Inc. as Executive Director of The Shepherd’s House (TSH) homeless shelter and Helping Hands Foundation of Surry County Inc. (HH), a food pantry. In this role, Jana is responsible for funding development and sustainability; compliance with federal, state, and local statutes, ordinances, regulations, and internal policies and procedures; fiscal management and policy development; program creation, coordination, and development; facility and operations administration and oversight; information technology and social media oversight; and staff development. Jana concurrently serves as the Executive Director of volunteer led Heroes Helping Heroes (HHH), where she oversees the implementation and execution of services and programming for children who are considered at-risk, in foster care, or who have been adopted.
Jana appreciates the opportunity to use her role as a platform for raising awareness of the statistics and needs relative to vulnerable members of our communities through educational outreach programs, speaking engagements, and collaborations with other resource agencies. Her goal is to draw upon the knowledge and resources of these partners to maximize service impact within the region, which is large, under-resourced and predominantly rural.
Jana is a graduate of Salem College with a Bachelor of Arts degree in Communications and an emphasis in Public Relations, receiving Cum Laude honors.
Shelter Manager Jessica Stevens, a Certified Peer Support Specialist oversees the Shepherd’s House staff as they care for our guests and outreach clients. Jessica works closely with each case manager to ensure the fidelity of service delivery, monitor data accuracy, and ensure coordination of services with our many partner agencies.
Jessica has been acting shelter manager since July 2021. Her experience and background include such key qualifications as identification and management of risks, issues, and dependencies; statistical data collection, maintenance, and dissemination; operational and personnel policy development, implementation, and enforcement; and quality control assessment and assurance.
With over 15 years of experience in retail management, she is adept at handling intense situation with compassion and understanding.