Empowerment flows through every interaction TSH case managers and support staff have with guests as we speak to their individual values and self-worth; teach them how to self-advocate; connect them with mental, physical, and spiritual support services; provide training and supports for parenting skill development; and connect them to in house or local classes such as financial management training, GED classes, certificate-based programs, ESL classes, and workforce/HR development programs.

 

Case Management
Case managers consistently evaluate client needs and progress in meeting agreed-upon goals and plans for individual success. Examples of client needs are obtaining identification and legal documentation, gaining social services or child/family support, connecting with medical or mental health providers, establishing support systems with substance abuse recovery assistance programs, meeting educational needs, and receiving workforce skills development training.

 

Financial Management
This skill set is developed through several methods. As clients achieve employment, they are required to set aside 50 percent of their income as a condition of residency. This income is tracked by case management in an individual client ledger and is deposited into a trust account for them at a local bank. As their account balance and nest egg grows, their success is celebrated. Upon program exit, client savings are returned to them with the encouragement to continue building upon their success and thereby creating security and stability. Thanks to our expanded facility, a local banking team teaches financial literacy and works with our clients for credit repair and individual budgeting.

 

Workforce and Educational Development
Partnership with local school systems, NC Works coordinators, Piedmont Triad Regional Council, and other community members offering their skills and expertise to provide life-altering programs and services to our clients. Through the NC Works program, skills assessments allow clients to understand their strengths and weaknesses. Areas of weakness can be addressed through a variety of training batteries or development tools. Programming has expanded to offer GED completion courses, human resource development courses, ESL, certificate programs, and other opportunities for educational enrichment and advancement.